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Your COVID-19 Questions Answered

We have been awarded Visit Britain’s accreditation as recognition that Music at Paxton adheres to Government and public health guidance.

During your visit to Paxton this summer you will find a number of new safety measures in place to protect you so that you focus on enjoying the music. These include:

  • Reduced venue capacities to enable socially distanced seating at 1m;
  • Shorter performances with no intervals;
  • Venues will be cleaned between events, and hand sanitizer will be available at all entrances/exits to the building.

We will continue to monitor the situation, review our systems and adapt measures where necessary, and all ticket-holders will receive further information about applicable ‘on-the-day’ arrangements prior to your visit.

Yes, we have reduced the venue capacities to enable socially distanced seating at 1m.

Depending on the government guidelines and regulations at the time of the festival, it may be necessary to ask everyone to wear masks upon arrival at Paxton House and whilst inside the building, and to operate staggered entry times.

All visitors to Music at Paxton should report to the Festival check-in desk (situated on the grassy area opposite the entrance to the courtyard of Paxton House) and have their temperature checked via an infra-red forehead thermometer. Visitors must not enter the House until check-in has taken place.

Onsite:
The Stables Tearoom will be open throughout the festival, serving drinks, light
snacks and pastries. Further information: 01289 386 905 / Refreshments

Alternatively, why not dig out the picnic hamper and rug? Whilst we are unable to provide the Festival Marquee or alternative cover this year, there are plenty of picnic tables within the grounds of Paxton.

In the village:
The Cross Inn is a traditional country pub, five minutes by car from the House in the village of Paxton: 01289 384 877 / www.thecrossinn.co.uk

Yes. Toilet facilities (located off the Courtyard), with enhanced cleaning and a one-way system in operation, will remain open throughout the Festival.

Your Booking & Box Office Questions Answered

Concessions are available to those under 18, in full time education, registered unemployed, disabled persons and their carers/escorts. Regretfully, we are not able to offer concessions to senior citizens.

Tickets are non-refundable and non-transferable unless we are obliged to postpone the Festival for health and safety reasons, in which case full refunds will be available on request.

Tickets will be on sale for the general public from Mon 26 April 2021

Priority booking:
Open to Patrons and Benefactors from Mon 12 April 2021
Open to Friends from Mon 19 April 2021

For more information on becoming a Friend, click here

Due to COVID-19, there will be no physical tickets this year.

The Box Office will send you an e-ticket once you have made your booking which will contain confirmation of your purchases and a QR code that looks like this:

QR Code example

Please bring a printed copy of this or an image on your mobile device with you which will be scanned on entry to the concert. This single QR code will admit you and anyone else in your household for whom you have purchased a ticket to all the concerts you have booked.

Not this year unfortunately, due to the additional steps around Health & Safety that we are obliged to take in the ongoing health crisis.

Tickets are available to purchase from Fringe Box Office  until 72 hours prior to each event.

 

This year we are unable to print and distribute concert programmes.

An electronic copy (£2) that covers all the concerts can be ordered when making your ticket purchase from the box office; this will be emailed to ticket holders in advance of your visit.

If you require your programme before 01 July please email

No. We ask that you only book tickets for your own household or support bubble; tickets purchased together will be seated as a group.

If you have not received email confirmation after 15 minutes of making payment on your booking, check your junk/spam email folders and search your email inbox. If you still have not received anything, please contact the box office directly on 0131 226 0009.

Your Venue Questions Answered

By road (postcode TD15 1SZ): The entrance to Paxton House is on the B6461/B6460 junction and the House is signposted from the A1 Berwick-upon-Tweed bypass. Please note: the Union Chain Bridge at Horncliffe is closed until Spring 2022.

By rail: Berwick-upon-Tweed railway station is on the East Coast Main Line. Paxton House is a ten-minute taxi journey from the station.

Fo additional details (and Google Map) please click here.

Yes, there is free parking available to ticket holders at the venue.

Sadly we are unable to admit latecomers to any concert.

Paxton House is fully accessible to disabled people and, in partnership with Paxton House, we are committed to doing everything possible to enable disabled visitors and those with mobility issues to enjoy our events:

  • Lift access to the first floor of the House where the Picture Gallery is situated;
  • Separate lift access to the Hayloft Gallery where our Boogie Beats sessions will be held;
  • The Courtyard, Stables Tearoom and Regency Gift Shop are all accessible by wheelchair
  • A wheelchair is available for tours of the house and/or grounds

Due to the size of the lifts, some modified wheelchairs are too wide to fit the lifts safely. We would encourage visitors with additional access requirements to let us know in advance, so that we can make all arrangements necessary for your comfort.

A provisional time slot for your entry into the Picture Gallery will be sent to you in advance of the Festival in case this is needed on the day of your visit.

Yes. Toilet facilities (located off the Courtyard), with enhanced cleaning and a one-way system in operation, will remain open throughout the Festival.

Your Online Broadcast Questions Answered

Yes. We are broadcasting four of our concerts this year. Online passes to view those performances can be purchased from the Box Office at a cost of £12 (under 35s £7).

PLEASE NOTE: the concerts will be broadcast ‘as live’ at 8pm on the day after the event at Paxton House and the films will be available for viewing at any time up to Sunday 15 August. For further information and step-by-step user guidance please click here.

Even though the concerts will be filmed live, we are deferring their broadcast by 24 hours to ensure that we can offer viewers a high-quality video that is uninterrupted by any internet issues.

If you buy an online pass to a concert, the box office will send you a link via email to watch the concert. They will be available for viewing at any time up to Sunday 15 August 2021.

Please click here to view our step-by-step user guidance.