FAQ's

Frequently Asked Questions

 Below you will find answers to all of your questions. If your question isn’t listed below, please email us on info@musicatpaxton.co.uk or contact our General Manager on +44 (0) 7594 224 992.

Booking & Box Office Questions Answered
Do you offer concessions?

Concessions are available to those under 18, in full time education, registered unemployed, disabled persons and their carers/escorts. Regretfully, we are not able to offer concessions to senior citizens.

This year we are delighted to be able to offer a limited number of free tickets to young people aged 8 - 25 for selected concerts thanks to the generosity of the Cavatina Chamber Music Trust ticket scheme. Tickets will be allocated on a first come, first served basis, and may be booked either in advance or on the day of the concert, subject to availability. Full price tickets may be booked at the same time for accompanying adults. Simply look out for the Cavatina logo to identify the eligible concerts.

What happens to my ticket if a concert is cancelled?

Tickets are non-refundable and non-transferable unless we are obliged to postpone the Festival for health and safety reasons, in which case full refunds will be available on request.

When can I book tickets?

General booking opens 22 April

Priority booking:
Open to Patrons and Benefactors from Mon 07 April
Open to Friends from Mon 14 April

For more information on becoming a Friend, click here

Can I get a physical ticket for the concert?

Following feedback from Music at Paxton customers, and in the interests of environmental sustainability, we do not provide physical tickets.

The Box Office will send you an e-ticket once you have made your booking which will contain confirmation of your purchases and a QR code.

This single QR code will admit you and anyone else in your household for whom you have purchased a ticket to all the concerts you have booked. Please bring a printed copy of this or an image on your mobile device with you.

Can I buy tickets on the day of the event?

Yes.

Unsold tickets can be purchased from the onsite box office from 1 hour prior to the start of each concert. The onsite box office is located in the courtyard at Paxton House during the festival.

I've bought an e-Ticket online, but haven't yet received anything by email - why is this?

If you have not received email confirmation after 15 minutes of making payment on your booking, check your junk/spam email folders and search your email inbox. If you still have not received anything, please contact the box office directly on 0131 226 0009.

Venue Questions Answered
How do I get to Paxton House?

By road (postcode TD15 1SZ): The entrance to Paxton House is on the B6461/B6460 junction and the House is signposted from the A1 Berwick-upon-Tweed bypass. 

By rail: Berwick-upon-Tweed railway station is on the East Coast Main Line. Paxton House is a ten-minute taxi journey from the station.

For additional details (and Google Map) please click here.

How do I get to Other Venues?

For visiting other venues such as Duns Parish Church, St Cuthbert's Church at Norham, and The Straw Yard in Berwick, please click the button below.

Visit Us
Is there parking at the venue?

Free parking is available to ticket holders at Paxton House.

What if I am late?

Latecomers admitted at our discretion. Please note we cannot guarantee admission if you arrive after the advertised start time.

How do I request assistance with disabled access in advance?

Paxton House is fully accessible to disabled people and, in partnership with Paxton House, we are committed to doing everything possible to enable disabled visitors and those with mobility issues to enjoy our events:

  • Lift access to the first floor of the House where the Picture Gallery is situated;
  • The Courtyard, Stables Tearoom and Regency Gift Shop are all accessible by wheelchair
  • A wheelchair is available for tours of the house and/or grounds
How far in advance of the concert can I get into the Picture Gallery?

Doors will open 30 minutes before the advertised start time.

Will the toilets be open?

Yes.

The toilets at Paxton House are located off the Courtyard.

I still have further questions. Where should I go?

For further information, please contact our General Manager: 07594 224 992 / info@musicatpaxton.co.uk

Box Office Enquiries

0131 226 0009

musicatpaxton@180boxoffice.com

(opening hours 10am-5pm Mon-Fri)

Still have further questions?

Get in touch — contact us directly and we’ll be happy to help!

Music at Paxton
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