info@musicatpaxton.co.uk
Main Festival 17th - 26th July 2026
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FAQ's

Frequently Asked Questions

 Below you will find answers to all of your questions. If your question isn’t listed below, please email us on info@musicatpaxton.co.uk or contact our General Manager on +44 (0) 7594 224 992.

Booking & Box Office Questions Answered
Do you offer concessions?

Concessions are available to those under 18, in full time education, registered unemployed, disabled persons and their carers/escorts. Regretfully, we are not able to offer concessions to senior citizens.

Over the past few year we have been able to offer free tickets to young people aged 8 - 25 for selected concerts thanks to the generosity of the Cavatina Chamber Music Trust. This scheme is unfortunately now closed and we are currently exploring ways to continue to offer these tickets.

What happens to my ticket if a concert is cancelled?

Tickets are non-refundable and non-transferable unless we are obliged to postpone the Festival for  reasons beyond our control, in which case full refunds will be available on request.

When can I book tickets?

General booking for the 2026 festival opens 27 April

Priority booking:
Open to Patrons and Benefactors from Mon 13 April
Open to Friends from Mon 20 April

You can find out more about our Friends scheme on the Support Us page.

Can I get a physical ticket for the concert?

We no longer issue physical tickets.

The Box Office will email  once you have made your booking. This email will contain confirmation of your purchases and a QR code.

This single QR code will admit you and anyone else for whom you have purchased a ticket into all the concerts you have booked. Just show the QR code to the onsite box office staff when you arrive.  

Can I buy tickets on the day of the event?

Yes, subject to availability. Any unsold tickets can be purchased from the onsite box office from 1 hour prior to the start of each concert. The onsite box office is located in the Paxton House courtyard  throughout the festival.

I've bought an e-Ticket online, but haven't yet received anything by email - why is this?

If you have not received email confirmation after 15 minutes of making a payment, check your junk/spam email folders. If you still have not received anything, please contact the box office directly on 0131 226 0009.

Venue Questions Answered
How do I get to Paxton House?

By road (postcode TD15 1SZ): The entrance to Paxton House is on the B6461/B6460 junction and the House is signposted from the A1 Berwick-upon-Tweed bypass. 

By rail: Berwick-upon-Tweed railway station is on the East Coast Main Line. Paxton House is a ten-minute taxi journey from the station.

For additional details (and Google Map) please click here.

How do I get to other venues?

For visiting other venues such as Duns Parish Church, St Cuthbert's Church at Norham, and The Straw Yard in Berwick, please click the button below.

Visit Us
Is there parking at the venue?

Free parking is available to ticket holders at Paxton House.

What if I am late?

Latecomers admitted only at our discretion and only if there is a suitable moment in the programme. Please note we cannot guarantee admission if you arrive after the advertised start time.

How do I request assistance with disabled access in advance?

Paxton House is fully accessible to disabled people and, in partnership with Paxton House, we are committed to doing everything possible to enable disabled visitors and those with mobility issues to enjoy our events:

  • Lift access to the first floor of the House where the Picture Gallery is situated;
  • The Courtyard, Stables Tearoom and Regency Gift Shop are all accessible by wheelchair
  • A wheelchair is available for tours of the house and/or grounds

Please contact us if you have any questions about access. 

How far in advance of the concert can I get into the Picture Gallery?

Doors will open 30 minutes before the advertised start time.

What should I wear? Dress Code

There is no formal dress code for Music at Paxton - we encourage you to come as you feel comfortable. Many audience members opt for smart-casual attire, but you are equally welcome in relaxed clothing.

As some events take place outdoors or in venues with varying temperatures, we recommend bringing layers and suitable footwear, particularly for walking around the grounds of Paxton House.

Will the toilets be open?

Yes.

The toilets at Paxton House are located off the Courtyard.

I still have further questions. Where should I go?

For further information, please contact Siobhan Staples, General Manager: 07594 224 992 / info@musicatpaxton.co.uk

Box Office Enquiries

0131 226 0009

musicatpaxton@180boxoffice.com

(opening hours 10am-5pm Mon-Fri)

Still have further questions?

Get in touch — contact us directly and we’ll be happy to help!

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Paxton House, Paxton, Berwick-upon-Tweed, TD15 1SZ 07594 224992 info@musicatpaxton.co.uk
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Music at Paxton is a Scottish Charitable Incorporated Organisation (SCIO), No. SC037392.
Registered office: Paxton House, Paxton, Berwick-upon-Tweed TD15 1SZ. 

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